How it Works

The Defense Travel System (DTS) is a fully integrated, automated, end-to-end travel management system that enables DoD travelers to create authorizations (TDY travel orders), prepare reservations, receive approvals, generate travel vouchers, and receive a split reimbursement between their bank accounts and the Government Travel Charge Card (GTCC) vendor.

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Training is available for all levels of DTS users. To view available training by Type, Role, Topic, or Series visit the Training section of the DTMO website.

We know this can be very confusing and convoluted. We have created a powerpoint illustration showing you the steps you need to go through to fill out your DTS Authorization.

If the PowerPoint doesn’t give you the information you need you can contact DTS Support for Randolph AFB at the following:

JBSA-Randolph AFB-DFCSA, TXSite POC

210-221-4321/0858 DSN 471

usaf.jbsa.502-abw.mbx.502-cpts-dts@mail.mil

HQ IMCOM G8 OCO TCS

sarmy.jbsa.imcom-hq.mbx.ocotcs-dts-orders@mail.mil

Randolph AFB DFCRJ, Texas, USASite POC

210-652-0211 DSN 487

tymx.dts.helpdesk@randolph.af.mil

Randolph AFB – Joint Base San Antonio

210-221-4321 DSN 487

usaf.jbsa.502-abw.mbx.502-cpts-dts@mail.mil

There are many options when it comes to your TDY housing accommodations. On-base housing is often available at Randolph AFB in the form of hotel rooms. Off-base housing may include crash pad/PIT pad housing, apartments, or hotel rooms. TDY Haven Crash Pad offers individual rooms strictly for military personnel use.

Your choice of housing will depend on your individual needs or desires. Benefits of staying with TDY Haven Crash Pad include having a private room with a code-locked door, fully furnished with quality beds/furniture, weekly maid service, full laundry unit, and owners who are readily and easily available, and much more. Please call 707-576-9999 or email us to speak with us directly and see if TDY Haven Crash Pad is a good fit for you.

What are the benefits of off-base housing at TDY Haven Crash Pad?

TDY Haven Crash Pad offers the comfort of a home with close proximity to Randolph Air Force base. Secure private bedrooms with key-code access to each room and house. Weekly maid service providing deep cleaning throughout the house. Easy to reach owners making sure your needs are met and taken care of in a timely manner.
TDY Haven Crash Pad offers amenities such as free high-speed wifi, premium DirectTV with all sports & movie channels, 42” TVs & desks in every room, weekly maid service, free utilities, in-unit washer/dryer, linens, and plush towels, Beautyrest queen-sized beds, BBQ, kitchen appliances and utensils, and dishwasher. Call 707-576-9999, email, or visit our website to speak with us directly!

There are no out of pocket costs with TDY Haven Crash Pad. We offer all of our rooms at the same rate as on-base housing. One of the biggest benefits to staying with us is that you are not restricted to your hotel room – you have a kitchen, living room, large green backyard with places to relax, study, and enjoy your TDY stay. With that, you also have the safety, security and privacy of your personal room/suite with a code-locked door. Call, email or visit our website and speak with us directly.

**Due to COVID-19 we have made special precautions and arrangements to keep you safe. Among other things, we have modified access to shared space so that social distancing is maintained. Our cleaning service is following strict guidelines and providing extra care to prevent the spread of coronavirus including utilizing cleaning agents cleared by the CDC to specifically kill coronavirus. Please refer to our posted information on our website for more information or call/email us directly and we will be happy to give you more specifics.

Yes! We are very similar to on-base housing, except with many more benefits. You are able to switch between on-base military housing and off-base TDY Haven Crash Pad housing easily and quickly. We frequently have people move-in the same day they contact us. You do not need a Non-Availability letter; our off-base housing is the same rate as on-base housing, with internet, cable, full furnishings, fully-equipped kitchen all included. Call, email or text us and we are happy to help!

Yes! We are very similar to on-base housing, except with many more benefits. You are able to switch between on-base military housing and off-base TDY Haven Crash Pad housing easily and quickly. We frequently have people move-in the same day they contact us. You do not need a Non-Availability letter; our off-base housing is the same rate as on-base housing, with internet, cable, full furnishings, fully-equipped kitchen all included. Call, email or text us and we are happy to help!

• As far as billing, think of TDY Haven as a hotel. Rent is charged at a nightly rate on whichever credit card you choose: either your Government Travel Card (GTC) or a personal card. Usually we bill that card once a month for the total number of nights you stayed with us that month. As far as the Defense Travel System (DTS) is concerned, we are the same as a hotel.
• At the beginning of each month, you will receive an invoice from TDY Haven as well as a receipt from the credit card transaction.

Enjoy our rewards program! Once you’re established, if you refer someone at a later time, that completes their TDY stay with us, we will be providing a referral bonus as a thank you. We appreciate you keeping us in mind when referring people that stay with us down the line.

We have been in your shoes; depending on your training, your TDY start and end dates may change – and that’s okay! There is no penalty for needing to change dates based on changed TDY dates. If your end-date moves to a later-date, we are often able to accommodate you for the remaining duration of your TDY stay, we are flexible and do our best to fit your needs.